TrimX – Privacy Policy

This Privacy Policy explains how TrimX (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through the TrimX website (the “Site”). This policy applies only to information collected online through this Site and does not apply to information collected offline or through other means.

Information We Collect

We collect personal information that you voluntarily provide when placing an order, contacting customer support, subscribing to email updates, or interacting with our Site. This may include your name, email address, billing and shipping address, phone number, and payment-related details.

We also automatically collect certain technical data when you browse the Site, such as your IP address, browser type, device information, pages visited, referring URLs, and general usage behavior. This information is collected through cookies, pixels, and similar tracking technologies to improve functionality and user experience.

Children’s Information: The TrimX website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such information is identified, it will be promptly removed from our records.

Privacy Notice for Refund Verification Videos

  • Purpose: Videos may be requested solely to verify eligibility for refund requests.
  • Access: Only authorized TrimX personnel involved in refund processing may review submitted videos.
  • Storage & Security: Videos are stored securely and protected against unauthorized access.
  • Retention: Submitted videos are deleted once the refund process is completed, with a maximum retention period of 30 days.

How We Use Your Information

We use your information to process and fulfill orders, provide customer service, communicate order updates, improve website performance, personalize your experience, and send transactional or promotional messages where legally permitted.

You may opt out of promotional emails at any time by clicking the unsubscribe link included in our communications.

Sharing of Information

We may share your personal information with trusted third-party service providers who assist with payment processing, order fulfillment, shipping, analytics, marketing services, and customer support. These providers are required to protect your information and use it only for authorized purposes.

We may also disclose information if required by law, legal proceedings, or to protect the rights, safety, or property of TrimX , our customers, or partners, including during a business transfer or acquisition.

Third-Party Technologies & Analytics

The Site may utilize third-party analytics and advertising tools that collect information through cookies or similar technologies. TrimX does not control how these third parties collect or use data.

  • Advertising and remarketing platforms
  • Analytics and performance monitoring services
  • External websites linked from this Site

You may disable cookies through your browser settings or use opt-out tools offered by advertising providers.

Social Media & Advertising Platforms

TrimX may advertise through platforms such as Google, Facebook, or similar networks. Information collected by these platforms is governed by their respective privacy policies and terms.

Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have rights regarding your personal data. Residents of the European Economic Area (EEA) are protected under the GDPR, and California residents are protected under the CCPA, including the right to access, correct, or request deletion of personal information.

Data Storage & Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure.

Changes to This Privacy Policy

TrimX reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and continued use of the Site indicates acceptance of the revised policy.